Tier 3 Support
Cairn Solutions understands that not all customers are created equal. Armed with this knowledge we ensure that our processes and systems are flexible enough to allow us to create you the perfect support package.
The Tier 3 support package is a fully featured package that includes unlimited remote support, unlimited onsite support and most importantly, out of hours support to keep your systems up and running 24/7.
Choosing this package not only gives you piece of mind but it also gives you a completely outsourced IT team who appear as part of your business from the front reception desk all the way up to the boardroom.
What are you getting...
- All of the Tier 1 Package
- All of the Tier 2 Package
- Out-of-hours support
- Vendor management
- Tailored response and resolution times
- Onsite cover for absences of your own IT staff
- A Virtual IT Director service for fully outsourced operations
- Tailored support processes that fits with your business requirements