We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible.. The following section gives information on how to contact us, and what to do if you have a complaint.

Step one: how to contact us

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support team, you may send your complaint in writing to:

Operations Manager
Cairn Solutions Ltd
1 East Lane
Paisley, PA1 1QA

You should expect to receive a response to your query within five working days of us receiving your correspondence.

Step two: what we will do

On receipt of your complaint our Operations Manager will thoroughly investigate any issues raised and propose a course of action for resolution.

Step three: if you are not satisfied

If you are not satisfied with the action we plan to take, you should request that your complaint be referred to Managing Director.

Managing Director
Cairn Solutions Ltd
1 East Lane
Paisley, PA1 1QA

You should expect to receive a response to your query within seven working days of us receiving your correspondence.

Step four: what we will do

On receipt of your complaint our Managing Director will thoroughly investigate any issues raised and propose a course of action for resolution.

Contact information

We are happy to answer any questions you may have regarding your Cairn Solutions services. Please note that any discussions with Cairn Solutions Ltd are treated in strictest confidence, so we may need to ask you security questions to confirm that we are speaking to the right person.